Privacy Policy

• Effective date 2 September 2026
• Company Studio 14 Interiors & Lifestyle Ltd
• Company number 17430549
• Registered office
  66 Paul Street, London, EC2A 4NA, United Kingdom

Studio 14 Interiors & Lifestyle Ltd (“Studio 14”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, retain and protect personal data when you visit our website, contact us, request a quotation, book a consultation or use our services.

This notice applies to our interior design, home organisation, relocation, unpacking, styling, life styling, project management, consultancy and related services. It should be read together with any project-specific privacy information, contract terms and our Cookie Policy, where applicable.

1. Who we are

Studio 14 Interiors & Lifestyle Ltd is a private limited company incorporated in England and Wales under company number 17430549. Our registered office is at 66 Paul Street, London, EC2A 4NA, United Kingdom.

For the purposes of UK data protection law, Studio 14 Interiors & Lifestyle Ltd is the data controller responsible for the personal information described in this Privacy Policy. We are registered with the Information Commissioner’s Office (ICO).

You can contact us about privacy or data protection by emailing contact@studio14interiors.com, or by writing to us at our registered office. Please mark written correspondence “Data Protection Enquiry”.

2. The personal information we collect

The information we collect depends on how you interact with us and the services you request. It may include:

• Identity and contact details: your name, title, email address, telephone number, billing address, property or project address and preferred method of communication.
• Enquiry and project details: information provided in enquiries, questionnaires, consultations, discovery calls, site visits, quotations and project meetings, including your requirements, preferences, budget, timescale and service history.
• Property and household information: details about the property, rooms, occupants, routines, lifestyle, storage needs, accessibility requirements and other information reasonably necessary to understand and deliver the project.
• Visual and technical materials: photographs, videos, floor plans, drawings, measurements, inventories, mood boards, design references and before-and-after records.
• Contract and transaction information: contracts, proposals, invoices, payment status, refunds, purchases, supplier orders and project expenditure. We do not normally store complete payment-card details.
• Communications: emails, website enquiries, telephone notes, WhatsApp messages, social media messages and other correspondence.
• Marketing preferences: your choices about receiving marketing and records of consent, objections and unsubscribe requests.
• Technical and usage information: IP address, device and browser type, operating system, approximate location, referring pages, pages visited, interactions, cookie identifiers and similar website usage information.

3. How we collect personal information

• directly from you when you contact us, complete a form or questionnaire, request a quotation, book a consultation, enter into a contract or communicate with us;
• during consultations, discovery calls, site visits and the delivery of services at your home, property or business premises;
• from a person acting with your authority, such as a household member, estate agent, relocation professional, property manager, designer or other representative;
• from suppliers, contractors, tradespeople and professional partners involved in a project;
• through our website, cookies and similar technologies; and
• from publicly available sources where it is lawful and relevant to do so, including Companies House, professional directories and business websites.

If you provide us with another person’s information, you should ensure that you are authorised to do so and that the person understands how their information will be used.

4. How and why we use personal information

We may only use personal information where we have a lawful basis. The principal purposes and lawful bases relevant to our activities are set out below.

• Enquiries and quotations

  Responding to enquiries, assessing requirements, arranging consultations and preparing proposals.

  Lawful basis Steps taken at your request before a contract; legitimate interests.

• Service delivery

  Planning, organising, designing, coordinating and completing the agreed project.

  Lawful basis Performance of a contract.

• Client communication

  Project updates, appointments, access arrangements, aftercare and customer service.

  Lawful basis Performance of a contract; legitimate interests.

• Suppliers and project teams

  Coordinating authorised staff, assistants, contractors, tradespeople, delivery providers and suppliers.

  Lawful basis Performance of a contract; legitimate interests.

• Payments and records

  Processing invoices, payments, refunds, tax, accounting and insurance records.

  Lawful basis Performance of a contract; legal obligation.

• Business administration

  Managing operations, quality, complaints, disputes, insurance and legal claims.

  Lawful basis Legitimate interests; legal obligation.

• Website and security

  Maintaining, securing, analysing and improving our website, systems and services.

  Lawful basis Legitimate interests; consent where required for non-essential cookies.

• Marketing

  Sending relevant news, offers and service information.

  Lawful basis Consent or legitimate interests where permitted by law.

• Portfolio and publicity

  Using approved project images, testimonials or case studies.

  Lawful basis Consent or another lawful basis explained before use.

Where we rely on legitimate interests, we consider whether the use is necessary and balance our interests against your rights, interests and reasonable expectations. Where we rely on consent, you may withdraw it at any time without affecting processing that was lawful before withdrawal.

5. Information needed to provide our services

Some information is required so that we can respond to you, prepare an accurate proposal, enter into a contract or deliver the agreed services. If you do not provide reasonably necessary information, we may be unable to provide a quotation, accept an instruction or complete part of the project. We will explain where particular information is required.

6. Photographs, videos, testimonials and project content

We may take or receive photographs and videos for assessment, space planning, inventory, project coordination, progress monitoring, quality control, safety, record-keeping and delivery of the agreed services.

We will obtain separate permission before using identifiable project photographs, videos, testimonials or case-study information for our portfolio, website, social media, advertising, printed materials, editorial features or presentations, unless another lawful basis has been clearly explained to you in advance.

Where reasonably possible, we will avoid showing names, addresses, family photographs, documents, security systems, keys, valuables or other identifying or sensitive details. You may withdraw consent to future promotional use at any time. Withdrawal does not affect use that occurred lawfully before it was withdrawn, and we may not be able to retrieve printed material or content already independently shared by others.

7. Marketing communications

We may send information about our services, news, offers or events where you have consented or where applicable law otherwise permits us to do so. Electronic marketing is managed in accordance with applicable data protection law and the Privacy and Electronic Communications Regulations 2003 (PECR).

You may opt out at any time by using the unsubscribe option in a message or by emailing contact@studio14interiors.com. We may retain a minimal suppression record so that we can continue to respect your request. We do not sell personal information to third parties for their own marketing.

8. Cookies and similar technologies

Our website may use cookies, pixels, tags, local storage or similar technologies to operate the website, remember preferences, understand usage, measure performance, improve content and, where used, support advertising or social media features.

Strictly necessary technologies may be used without consent where an applicable exemption permits this. We will request consent before using non-essential analytics, advertising or similar technologies where required. Non-essential technologies should not be activated before consent, and visitors should be able to accept, reject, or manage them through the website’s cookie controls.

Details of the technologies actually used, their providers, purposes and duration should be provided in our Cookie Policy and cookie settings. This Privacy Policy does not replace a compliant cookie notice or consent mechanism.

9. Who we share personal information with

Where reasonably necessary for the purposes described above, we may share relevant information with:

• our directors, employees, workers, professional organisers, assistants and authorised representatives;
• interior designers, consultants, handymen, installers, tradespeople, contractors and other project professionals;
• furniture, storage, homeware, materials and equipment suppliers;
• delivery, removal, storage and relocation providers;
• payment processors, banks, accountants, insurers, legal advisers and other professional advisers;
• website hosting, email, cloud storage, communications, customer management, analytics and IT service providers;
• estate agents, property managers, relocation specialists or other partners where you have authorised or would reasonably expect the collaboration;
• regulators, government bodies, law-enforcement authorities, courts or other persons where disclosure is required or permitted by law; and
• a purchaser, investor, lender or successor in connection with a genuine corporate transaction, restructuring, financing or sale of all or part of our business.

We share only the information reasonably necessary for the relevant purpose. Service providers acting as our processors must handle information under appropriate contractual and security obligations. We do not sell or rent personal information.

10. International transfers

Some suppliers or technology providers may store or access personal information outside the United Kingdom. Where a restricted international transfer takes place, we use an appropriate lawful mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another safeguard recognised by UK law.

You may contact us for further information about the safeguards relevant to your information.

11. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, tax, accounting, insurance, regulatory and dispute-resolution requirements. Our usual approach is:

• Unsuccessful enquiries and quotations: normally up to 24 months after the last meaningful contact.
• Client, contract and project records: normally up to six years after completion of the project or the end of the client relationship.
• Invoices, transactions and accounting records: normally six years, or longer where required by law.
• Operational photographs and videos: for the project and an appropriate aftercare, insurance or legal retention period.
• Approved portfolio and case-study content: until consent is withdrawn, the content is no longer required, or a review indicates it should be removed, subject to lawful prior publication.
• Marketing records: until you unsubscribe, withdraw consent or object, or the information is no longer required.
• Suppression records: for as long as needed to respect your opt-out.
• Website analytics and cookies: according to the retention period stated in the Cookie Policy or relevant cookie settings.

We may retain information for longer where a complaint, dispute, legal claim, safeguarding issue, regulatory inquiry or other lawful reason requires it. When information is no longer required, we will delete it, anonymise it or securely dispose of it.

12. How we protect personal information

We use proportionate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access, destruction or misuse. Measures may include access controls, password protection, secure storage, device and account security, staff and contractor confidentiality, appropriate service-provider checks, backups and secure disposal.

No website, email system or internet transmission is completely secure. If a personal data breach occurs, we will assess it and notify affected individuals and the ICO where required by law.

13. Children and household members

Our website and services are directed primarily to adults. However, a project may concern a child’s bedroom, family storage, routines, accessibility or household arrangements. We may therefore receive limited information about children or other household members where it is relevant to providing a safe, practical and personalised service.

Such information should normally be provided by a parent, guardian or authorised adult. We do not knowingly use children’s information for direct marketing. Please provide only information that is genuinely necessary for the project.

14. Special category information

We do not routinely request information revealing health, disability, racial or ethnic origin, religion, sexual orientation or other special category information. You may choose to provide limited health, neurodiversity, mobility or accessibility information where it is relevant to designing or organising a safe and functional space.

Where special category information is processed, we will identify both a lawful basis and an additional legal condition, such as explicit consent where appropriate. Please do not provide more sensitive information than is necessary.

15. Third-party websites and social media

Our website may link to third-party websites, suppliers, platforms or social media services. Those organisations control their own privacy practices, and this Privacy Policy does not apply to them. We encourage you to review their privacy information before providing personal data.

16. Your data protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to processing based on legitimate interests;
• object at any time to the use of your information for direct marketing;
• receive certain information in a structured, commonly used and machine-readable format, and ask us to transfer it where applicable;
• withdraw consent at any time where processing is based on consent; and
• complain to the Information Commissioner’s Office and to us.

These rights are not absolute and may be subject to legal conditions or exemptions. To exercise a right, email contact@studio14interiors.com or write to our registered office. We may request information to confirm your identity and authority. We normally respond within one month, although the law may allow additional time for complex or multiple requests. We will explain any lawful extension or refusal.

17. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing. You may also object to processing based on our legitimate interests. If you object, we will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

18. Data protection complaints

If you believe that we have not handled your personal information properly, you may raise a data protection complaint by emailing contact@studio14interiors.com, or by writing to our registered office and marking the correspondence “Data Protection Complaint”.

We will provide a clear route for complaints, acknowledge a data protection complaint within 30 days of receipt, take appropriate steps to investigate it without undue delay, keep you informed where appropriate and communicate the outcome.

You may also complain to the Information Commissioner’s Office. The ICO recommends allowing us to address the matter first, but you may contact it at any time:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: www.ico.org.uk

19. Automated decision-making

We do not currently use solely automated decision-making that produces legal or similarly significant effects concerning clients or website visitors. If this changes, we will provide the information and safeguards required by law.

20. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, suppliers, business practices or legal obligations. The latest version will be published on our website and will show its effective or last-updated date. Material changes may also be communicated directly where appropriate.

21. Contact us

For questions, requests or complaints about this Privacy Policy or the way we handle personal information, please email contact@studio14interiors.com or write to:

Studio 14 Interiors & Lifestyle Ltd
Data Protection Enquiry
66 Paul Street
London
EC2A 4NA
United Kingdom

This Privacy Policy is effective from 2 September 2026.